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Troubleshooting

A capture app will not connect

What to check when the code does not work or the app says it is not connected.

Who can do this: Anyone

  • Make sure you are signed in to the right workspace in the browser before you approve the code.
  • Codes last a few minutes. Press Connect again for a new one.
  • Viewers cannot capture. Ask an admin to make you a Creator.
  • If an app was disconnected under Connected apps, connect it again.
  • Still stuck? Write to info@yatricloud.com.